It is really a very simple process, and usually follows the same steps. First, a client contacts a private investigation agency by email or phone and provides a few details of their case. Then, the investigator schedules an in-person meeting with the client to discuss the specifics of the case. This consultation is free, and is for both the client and investigator to decide if they will proceed any further. At this meeting, the investigator will ask the client some questions about their case to determine exactly what needs to be done. He will then recommend a course of action and tell the client what the investigation will cost. If the client agrees to these terms, they will both sign a client agreement that defines the parameters of the case, including objectives, expenses, and payment. Depending on the nature of the case, the investigator may require the client to pay a retainer before beginning the investigation.
Then the investigation will begin. It may take a few hours, days, or even weeks, depending on the nature of the case. The investigator may update the client frequently or not, depending on the client's preference. Sometimes there are large, unforeseen expenses connected with a case, such as long distance travel, and the investigator will always check with the client before incurring them. Sometimes, depending on the specific case, more work than was originally agreed upon will need to be done. In these situations, the investigator will check with the client to determine how much further he wants to proceed with the investigation, and will also discuss the associated costs. The client is always consulted in these instances before moving forward with further investigation. When the client is satisfied with how far the investigation has been taken, the investigator will provide the client with a written report summarizing the investigation and an invoice detailing all expenses. This concludes the case, unless the client wishes to re-open it in the future.